Terms & Conditions
(Including Warranty)
1. When advised, the Company is digital AERIALS LTD(AA) or its associated companies, and the customer shall mean any person, company or organisation that places an order with the company for goods and/or services By signing the estimate provided, you agree to the advice provided by the company, price and the suitability, location & positioning of any equipment, and the terms & conditions’ of the company as set out below.
2. By signing the order/ invoice provided, you agree to the advice provided by the company, and the suitability, location & positioning of any equipment fitted. Furthermore, you agree to pay in full upon completion of any works carried out, as agreed with the company. Furthermore, you agree to pay in full upon completion of any works carried out, as agreed with the company.
3 All goods provided by the company will remain the property of the company until payment has been received in full. The customer gives the company irrevocable access to the property at any time to remove any goods supplied by the company if payment has not been received in full, as set out above
4 The company (AA) will assess each job and estimate for the work considered to provide the best quality of reception signals. A further Risk Assessment may be attained prior to completion of the works and or further recommendations made where appropriate
5 The company (AA), at its sole discretion, reserves the right to decline, postpone or delay any work deemed unsafe. In addition, if in the event the company overbooks work, it may subcontract or delegate the work to a third party or nominated contractor as it considers fit and appropriate and time ‘not being of the essence’. Should the company nominate a subcontractor or third party, liability and warranty will be a responsibility of that particular entity and not digital AERIALS LTD and all subsequent liability to the nominated contractor.
6 At its sole discretion, the company (AA) may invoice the customer for any works carried out. All such invoices are strictly net and unless agreed with the customer, are due for payment with seven days of date of invoice not withstanding it general payment condition as stated in ( 2 ) otherwise, all outstanding balances will be subject to a monthly 3 % surcharge for all outstanding changes thereafter, until the balance is paid in full.
7 Any time quoted for delivery and/or installation is estimated and not guaranteed. The company cannot be held responsible for inconvenience due to cancellation/postponement of the appointment.
8 The company (AA) will guarantee the following against faulty material and workmanship:
(a) Satellite equipment received by the company, and its installation, twelve months from the date of the invoice
(b) UHF TV & VHF FM equipment received by the company and its installation, twelve months from the date of
Their invoice
9 Any aerial installed in the loft will adversely affect the signal and reception received. Although the company will endeavour to maximise the quality of reception received in these circumstances, it cannot guarantee the results from these installations.
10 The customer can purchase an extended warranty period in twelve monthly increments, up to a maximum of 36 months. The extended warranty will only cover the installation carried out by the company, and will be separate from the manufacturers warranty on any equipment provided. We cannot provide extended warranties on any equipment
11 The company (AA) cannot guarantee the quality of reception in your area and received by our equipment or installation. Reception is dependent on many factors out of the company's control. However, the company will ensure the reception received is as good as local factors allow at the time of installation
12 Where digital signal received is below the levels recommended by the Codes of Practice, but the customer is satisfied with the installation and reception received, the company cannot be held responsible for the maintenance of these signals or quality under its normal guarantee terms.
13 The company (AA) will not provide guarantee or warranty on any equipment provided by the customer and installed by the company. Any further visits from the company due to faulty equipment of the customers after installation may-result in a chargeable call, which will be discussed and agreed before the companies visit.
14 Any equipment replaced or repaired during the period of the guarantee, will remain in guarantee from the date of the original invoice.
15 This warranty/guarantee does not cover…
(a) Reception quality and conditions changing which are outside the companies control, which may be but not limited to, local buildings being erected, tree's, cranes, maintenance of local transmitters, power cuts, lighting strikes/gale winds etc
(b) Movement or damage caused by winds in excess of 60mph
(c) Interference caused by local radio hams, citizen band radio, radar, electrical appliances or any other transmitting frequencies
(d) Any repair, upgrades or alterations carried out by persons other than those employed or instructed to do so by the company
(e) Retuning of receiving equipment due to alteration of channel frequencies
(f) Works carried out for the customer against the companies best recommendations, for example, installation of an aerial not suitable for the reception area
(g) Power surges over and about the manufactures specification.
16 The company (AA) will not be held liable for damage to brickwork, rendering or like surfaces when/or holes drilled, facial boards, guttering & roofing slates/tiles or coverings and/or chimney pots etc. where the fixing position is in a poor or weak condition prior to installation where all reasonable care is taken to installations carried out on behalf of the customer. Loss or damage caused by fire, theft, flood, riot, explosions, aircraft of items dropped there from, circumstances deemed as acts of god, lightning or damage beyond the suppliers reasonable control or acts from third parties, criminal or not. Installation faults will be rectified. In addition, the company may at it desecration and in accordance with Health & Safety regulations, make temporary fixing holes to brickwork or alike, in order to secure ladders etc, for the safety erection of equipment, all such temporary holes will made good after the completion of work.
17 You must keep the invoice which is also the customer warranty and in the event of a claim to provide to the company upon the visit of one of its installation engineers. There may be a delay if this document is not provided
18 Notice of right to cancel. Your contract is with digital AERIALS LTD and your invoice number/job reference number is listed overleaf. You have the right to cancel this contract if you wish; within seven calendar days starting on the day this Notice of Right to cancel is issued. Cancellation should be communicated in writing to our head office. Should you send your cancellation in writing via post, it is recommended you retain proof of postage by a certificate of posting, or recorded delivery slip. Notice of cancellation is deemed to be served as soon as it is posted or delivered to the companies address. The company also reserves the right to make a service charge for inconvenience caused and travel time wasted by a customer, for missed or uncancelled appointments when 24 hours notice or more has not been given to inform the company any such problem, regardless of whether the call-out be for installation, servicing repairs or a free quotation, either arranged verbally by telephone or in writing where a ref number must be obtained. Cancelled calls on the day of appointment are considered unacceptable and charges will be made.
19 Work carried out prior to the expiry of the cancellation period. By signing this document overleaf, you agree work will commence before the seven day cancellation period expires, and should you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out.
20 Property warranty. It is the customer's duty to ensure suitable permission from the owner/landlord/agent/organisation, and/or planning permission if necessary is obtained prior to installation work carried out by the company. The company will not be held responsible for any damage to the property (such as fixings, holes etc) if this has not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred. By instructing the company to proceed with any works as agreed, it is thought by the company the customer has sought the necessary permission as set out above. Where possible, the company will minimise the amount of fixings and holes required for the installation. In the unlikely event of property damage potentially caused by us, the customer must notify the company within seven days of the invoice, in writing to the companies Head Office (address overleaf). Reasonable opportunity must be provided by the customer to the company to inspect the alleged property damage prior to repairs being carried out. The company will not be held for any liability for such damage unless this condition has been met
21 Complaints & Feedback. In the unlikely event of a complaint or comments made against the company, the customer must put it in writing to the Head Office (address overleaf) at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter within seven days.
22. General. The company will direct aerials towards the transmitter designated by the BBC or ITC to serve the area in which the property is situated. Where the customer specifically requests reception from an out of area transmitter, or where the general signal conditions in which the property is situated are unobtainable or unsatisfactory, the company reserves the right to make a service charge at the current hourly labor rate for its time and efforts in trying.
The terms of any order to which these conditions relate shall in all respects be construed and operate in conformity with the Law of England and the English Courts shall have exclusive jurisdiction to determine all questions or matters relating hereto or arising there from.



TV Aerial Installation Services


We offer a completed installation service for digital and analogue TV and radio aerials systems capable of receiving digital terrestrial television and digital radio broadcasting stations.

We also service and repair old existing aerial systems and provide a free onsite estimate we also undertake communal and commercial work, all of aerials are benchmarked and CAI compliant we strictly use only high quality basketry and cable and fully guarantee our installation for a minimum period of one year.     

Satellite TV Installation Services


We can help with all your satellite requirements from the installation of a sky multiroom dish, freesat dish through to a European satellite dish, we can supply, install, repair and realign sky dishes, freesat dished and European dishes. We also install Freesat, sky or European satellite television,

Freesat offers a non subscription service where you only pay once for the equipment and installation after that there is nothing to pay. Sky is a subscription service and we can help you get your dish installed to start receiving sky hd, European satellite systems offers a host of free to view European and international channels ranging from French, Italian, Spanish Arabic and many more call us today to see what is available you will ne surprised there are 1000s of multilingual channels you could be watching today.

Areas We Cover


digital Aerial services all districts of London below are some of the areas we cover don’t worry if your area is not listed if your in London we will install your aerial


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